We understand that plans can change. Because appointment times are reserved specifically for each client and may include travel time, route planning, preparation, and service materials, we kindly ask that you provide as much notice as possible if you need to cancel or reschedule.

1. Appointment Reminders
   As a courtesy, appointment reminders may be sent by email and/or SMS approximately 48 hours before your scheduled appointment. Clients are responsible for keeping their appointment even if a reminder is not received.
2. Cancellations & Rescheduling
   Please provide at least 12 hours' notice if you need to cancel or reschedule your appointment.
3. Late Cancellations
   Cancellations or rescheduling requests made with less than 12 hours' notice are considered late cancellations. Any booking deposit may be forfeited and become non-refundable, and a new deposit may be required before another appointment is scheduled.
4. Last-Minute Cancellations & No-Shows
   Cancellations made within 2 hours of the scheduled appointment, failure to provide access to the property, or failure to be available for the scheduled service may result in a $50 missed appointment fee. Any applicable booking deposit may also be forfeited.
5. Appointments Booked Within 24 Hours
   Same-day and next-day appointments booked within 24 hours of the scheduled service time are still subject to this cancellation policy.
6. Pre-Service Instructions
   Certain services require preparation before our technician arrives. Failure to complete required pre-service instructions may prevent us from safely or effectively performing the scheduled service and may be treated as a late cancellation or missed appointment.
7. Emergencies & Unforeseen Circumstances
   We understand that genuine emergencies and unexpected circumstances happen. If you need to cancel or reschedule for an urgent reason, please contact us as soon as possible. Fees may be waived at Lizard Lick Pest Control's discretion based on the circumstances.
8. Company-Initiated Changes
   If Lizard Lick Pest Control must cancel or reschedule an appointment due to weather, technician illness, vehicle issues, safety concerns, emergencies, or other circumstances beyond our reasonable control, no cancellation or rescheduling fee will be charged, and any applicable deposit will remain credited toward the rescheduled service or be refunded when appropriate.

1. Scheduling an Appointment
   Appointments may be scheduled online at www.lizardlickpestcontrol.com, by calling our office at (520) 542-2254, or by calling/texting (520) 610-4877.
2. Booking Deposits
   Certain services may require a booking deposit to reserve the appointment. Unless otherwise stated, the deposit will be applied toward the final service balance. Deposits are subject to the cancellation policy above.
3. Payment Methods
   We accept Visa, Mastercard, American Express, Discover, Venmo, checks, and cash. Secure electronic payment links and approved invoicing arrangements may also be available.
   Returned or declined checks due to insufficient funds (NSF) are subject to a $35 returned-check fee.
4. Pre-Service Safety Instructions
   Please follow all preparation and safety instructions provided for your specific service. Depending on the treatment being performed, children, pets, and other occupants may need to remain out of treated areas for a specified period of time.
   Additional precautions may be recommended for infants, pregnant individuals, individuals with respiratory sensitivities or other health concerns, and certain pets. Please notify us before your appointment of any circumstances that may require special scheduling or safety accommodations.
5. Service-Specific Requirements
   Certain services, including bed bug, rodent, wildlife, bird, bee, or specialty pest services, may have additional preparation requirements, deposits, cancellation terms, or service agreements. When applicable, those service-specific terms will be provided before service.

Questions or need to make a change?
Please contact us as soon as possible:

☎️ Office: (520) 542-2254
📱 Call/Text: (520) 610-4877
🌐 www.lizardlickpestcontrol.com

Thank you for respecting our appointment times and helping us provide reliable service to all of our clients. 🦎